Explore Legal Rules Before Account Access
Our Legal notice sets the conditions for using your account, viewing the lobby and asking us to change or remove account data. Access or eligibility depends on local law, so the account flow may ask for details that confirm your location, age eligibility or phone ownership
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before access continues. We record the payment route connected to a transaction, such as DANA, OVO, GoPay, QRIS, bank transfer or virtual account, so we can match a receipt to the correct account. You remain responsible for keeping login details private and for checking that your
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account information is accurate. If a policy request concerns a payment, include the date, rail and receipt reference shown in your account. We may pause a request while we confirm identity or transaction ownership, and we explain the next step through the available account help route.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.